We hope you are satisfied with all the products and tools you purchase from Bradörf & Origa. Where applicable, we accept exchanges or returns within 14 working days from the date of receipt of the package on TOOLS ONLY (consumable products are not exchangeable, returnable or refundable) provided the following conditions are met:
- The item has not been used
- It is kept in its original packaging and it must be intact (No postage sticker must be stuck on it)
- The receipt of the transaction or your contact details are MANDATORY
- The reason for the exchange or refund is valid and verifiable.
If you are not completely satisfied with your purchase from Bradörf & Origa, call customer service at 1 (819) 604-9595 (Monday through Friday 9:00 a.m. to 5:00 p.m. Eastern Time) to let us know. You must return your purchase to us at your expense in the original packaging, upon receipt of your package, and following an inspection, we will refund your purchase (less shipping costs) only if the item is functional and in good condition. In all cases, returned tools must be in their original packaging, complete with all accessories and the item must not be damaged. Tests will be performed upon return to our shipping center prior to reimbursement. The return costs will have to be borne by you. Consumable products are not returnable, exchangeable or refundable.